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Contacting Technology For Support

Please go to the bottom of this (or any Technology Services webpage) for the most current information on contacting WISD Technology, entering a Customer Service Request, or calling us.

If you are having a problem, we want to hear from you!


Training Opportunities

As training becomes scheduled, these sessions will be placed in the WISD Online Registration System.  Look for training opportunities by opening your browser, navigating to the registration site, and, using the pulldown menu at the top of the page, select Technology to view the Tech Trainings scheduled.  If seats are available, feel free to sign up.  If you do not have an account please click on Create Account, fill out the form, and then sign up.

Training will include, but not be limited to, the following:

  • Powerschool
  • New World
  • Office 365
  • OneDrive
  • Outlook Email
  • Outlook Calendaring
  • Skype

If you have a suggestion for training please give us a call or drop us an email at technologist@washtenawisd.org.

 


Contacting Technology for Support

If you are having a problem, we want to hear from you!

Entering a Customer Service Request

If you are experiencing a technical problem with your technology please navigate to the CSR Ticket Login Page and enter your WISD network username and password in the appropriate fields. After you login, create a ticket describing the problem.  The tickets generated by the system send alerts to everyone in Technology, so we will see your ticket and respond.

Calling the Help Desk

If your problem is an emergency, call us at x1286 (734-994-8100 x 1286). The phones are manned M-F; 7:30 a.m. to 5 p.m.

Customers requesting support, who are not employees of WISD, should still call the Help Desk number.  If we can help you, we will.