Installing Printers on PCs

Installing Printers on WISD-Issued PC Laptops & Desktops

If you are working on a WISD-issued laptop or desktop, just follow the instructions below to add a network printer.  Once the printer self-installs on your machine, log off, log back on, and you’ll be ready to print.

How to Add a Network Printer

  1. Click the Windows icon and open the start menu.
  2. Notice the small, white search box at the bottom of the Start Menu (fig a.)
  3. Type "\\wds" (without the quotes) in the white search box at the bottom of the Start Menu and press the Enter key.
  4. You should now see a windows displaying a list of all available network printers. (fig b.)
  5. Double click on the printer for your site and it will install.

Start MenuPrinter Listing

                     fig a.                                                             fig b.

After the driver downloads and the printer has installed, to begin using the new printer first log off and then log back on to your computer.  When printing simply select the newly installed printer in the Printer Selection Dialog window.

Printing to WISD Network Printers from personal devices

If you brought a personal device from home (laptop, iPad, etc.), policy prevents that device from printing to a WISD printer. There is one public printer, in Event Services.  Event Services staff can assist you with printing to this specific printer.

Printing to WISD Network Printers from MacBooks

If you need to print from a WISD MacBook laptop, please call x1286 requesting assistance.  Printer installs on MacBooks are different than on PCs.

 


Contacting Technology for Support

If you are having a problem, we want to hear from you!

Entering a Customer Service Request

If you are experiencing a technical problem with your technology please navigate to the CSR Ticket Login Page and enter your WISD network username and password in the appropriate fields. After you login, create a ticket describing the problem.  The tickets generated by the system send alerts to everyone in Technology, so we will see your ticket and respond.

Calling the Help Desk

If your problem is an emergency, call us at x1286 (734-994-8100 x 1286). The phones are manned M-F; 7:30 a.m. to 5 p.m.

Customers requesting support, who are not employees of WISD, should still call the Help Desk number.  If we can help you, we will.