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Find Services

This is the place to find services WISD Technology provides to agency students, parents, and staff. This page will be revised as more services are added, so come back regularly to check for updates or notices. To request access to a service not listed on this page please Contact Technology so we can discuss your request.

Notices:

There are no active notices at this time.

Accounts and Access:

Gaining access to WISD technology is a process that is started by WISD HR.  With your supervisor, HR will determine what accounts and access you will need to perform your duties.  Then HR will notify Technology, which will create the accounts.  Technology will notify your program or department secretary.  If you are a part-time employee, or a contractor, access to WISD Technology is usually not granted.  If you feel you need access to email or the WISD file system please see your supervisor.  They, along with HR, will explore options available to you, in your role at WISD.

File Storage:

Full-time employees of WISD receive a subscription to Office 365, which includes OneDrive, our cloud based file storage system.  Each WISD user assigned a OneDrive receives 1 TB of file storage in the cloud.  This is where you should store your files.  WISD also has a collaborative SharePoint space for groups.  Please see the Office 365 pages for more information on Groups.

If you are a part-time employee, or a contractor, access to WISD Technology is usually not granted.  If you feel you need access to email or the WISD file system please see your supervisor.  They, along with HR, will explore options available to you, in your role at WISD.

Communications:

Cell Phones are distributed by Technology to in-need employees, as determined by the program supervisors.  If you feel you need a cell phone for your duties please see your program supervisor and they will initiate the process of providing you a phone.

Desk phones, phone numbers, voicemail, etc. are assigned to locations and are not usually changed, except in the case of an employee moving offices.  In that case their numbers would move with them, and Technology would handle the move.  Please submit a CSR for any technology move needed by you or your staff.

CEO Document and Digital Access:

WISD uses CEO Document Imaging as ourDocument and Digital Asset Management Solution.  CEO Document Imaging is a court approved solution for file storage.

Please see the CEO page for further information.

Email and Calendar:

WISD uses Outlook Email and Calendaring, through Office 365 services.  Full-time employees of WISD receive a subscription to Office 365, which includes Outlook Email and Calendar.  Please see the Accounts and Access section to navigate access to your email account and calendar.

To discover more about Office 365 Email and Calendar, see the Office 365 pages.

Networks and Connectivity:

The WISD network is a high-speed Ethernet communications system connected to the internet via our ISP, Merit.edu.  WISD acts as ISP for the Washtenaw County public schools, providing internet access to over 44,000 students in their respective districts.

Access to the WISD network is through authentication.  If you need access, or cannot log on, please contact WISD Technology Services through one of the methods described at the bottom of this page.

Printing at the Agency:

All printing at Washtenaw ISD occurs through the network print server.  If you find that you have no printing capabilities, please call x1286 with your computer name and we’ll take care of the problem.

For general troubleshooting tips, standard documentation and information please see below.

How do I install a printer at Washtenaw ISD? As long as you are working on a WISD-issued laptop or desktop, if you experience any difficulties with printing, simply call our Help Desk at x1286 with your computer’s name and we will add your computer to the printer’s group.  Log off, log back on, the printer should load, and you’ll be all set.

I’ve brought my laptop from home… how do I print?  We’re sorry, but policy prevents us from allowing computers not purchased and setup by the Washtenaw ISD printing privileges on the secure network.  Washtenaw ISD has one public printer in the Conference Center.  Conference staff can assist you in setting up your machine to print to this printer.

Further Printing Information:

Some printer troubleshooting steps.

How to print labels.

How to set your default printer. 

HP Printer Troubleshooting

If you experience difficulties with a local printer, such as poor toner quality, streaks on your print job, or potentially malfunctioning equipment, please use the MOS sticker on the printer to contact this vendor for service.  Please note that this does not include Konica or Xerox copiers.

MOS (Michigan Office Solutions) currently restocks our printer toner automatically and also provides maintenance for our equipment.

If you call for service or to request extra toner, you will need to provide the MOS number on the printer. You should see a code similar to this (the last 3 digits will most likely be different): MOS C0162

  • Call MOS Customer Service:1.800.442.9070, give them the code and your location.
  • Go to the MOS Website and click on ‘Customer Service’ to enter a customer service request.

Printing Posters and Large Copy Print Jobs

To print large copy jobs or posters, please use an outside vendor, such as Advance Print & Graphics. Advance Print & Graphics has provided the WISD with a web portal to place such orders. Please see your department secretary for instructions on placing a print job order.

If you use Advance Print & Graphics as your vendor, please use the form below to provide your department secretary with the information needed to place your order, along with a PDF version of your print job. 

Advance Print & Graphics Order Form 

Security:

WISD takes network and computer security very seriously.  Please check out the information found on the Security tab on the Main Technology Menu, above.

 


Contacting Technology for Support

If you are having a problem, we want to hear from you!

Entering a Customer Service Request

If you are experiencing a technical problem with your technology please navigate to the CSR Ticket Login Page and enter your WISD network username and password in the appropriate fields. After you login, create a ticket describing the problem.  The tickets generated by the system send alerts to everyone in Technology, so we will see your ticket and respond.

Calling the Help Desk

If your problem is an emergency, call us at x1286 (734-994-8100 x 1286). The phones are manned M-F; 7:30 a.m. to 5 p.m.

Customers requesting support, who are not employees of WISD, should still call the Help Desk number.  If we can help you, we will.