Find Services

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Find Services

This is the place to find services WISD Technology provides to agency students, parents, and staff. This page will be revised as more services are added, so come back regularly to check for updates or notices. To request access to a service not listed on this page please Contact Technology so we can discuss your request.

Notices:

There are no active notices at this time.

Accounts and Access:

Gaining access to WISD technology is a process that is started by WISD HR.  With your supervisor, HR will determine what accounts and access you will need to perform your duties.  Then HR will notify Technology, which will create the accounts.  Technology will notify your program or department secretary.  If you are a part-time employee, or a contractor, access to WISD Technology is usually not granted.  If you feel you need access to email or the WISD file system please see your supervisor.  They, along with HR, will explore options available to you, in your role at WISD.

File Storage:

Full-time employees of WISD receive a subscription to Office 365, which includes OneDrive, our cloud based file storage system.  Each WISD user assigned a OneDrive receives 1 TB of file storage in the cloud.  This is where you should store your files.  WISD also has a collaborative SharePoint space for groups.  Please see the Office 365 pages for more information on Groups.

If you are a part-time employee, or a contractor, access to WISD Technology is usually not granted.  If you feel you need access to email or the WISD file system please see your supervisor.  They, along with HR, will explore options available to you, in your role at WISD.

Communications:

Cell Phones are distributed by Technology to in-need employees, as determined by the program supervisors.  If you feel you need a cell phone for your duties please see your program supervisor and they will initiate the process of providing you a phone.

Desk phones, phone numbers, voicemail, etc. are assigned to locations and are not usually changed, except in the case of an employee moving offices.  In that case their numbers would move with them, and Technology would handle the move.  Please submit a CSR for any technology move needed by you or your staff.

CEO Document and Digital Access:

WISD uses CEO Document Imaging as our Document and Digital Asset Management Solution.  CEO Document Imaging is a court approved solution for file storage.

Please see the CEO page for further information.

Email and Calendar:

WISD uses Outlook Email and Calendaring, through Office 365 services.  Full-time employees of WISD receive a subscription to Office 365, which includes Outlook Email and Calendar.  Please see the Accounts and Access section to navigate access to your email account and calendar.

To discover more about Office 365 Email and Calendar, see the Office 365 pages.

Networks and Connectivity:

The WISD network is a high-speed Ethernet communications system connected to the internet via our ISP, Merit.edu.  WISD acts as ISP for the Washtenaw County public schools, providing internet access to over 44,000 students in their respective districts.

Access to the WISD network is through authentication.  If you need access, or cannot log on, please contact WISD Technology Services through one of the methods described at the bottom of this page.

Printing at the Agency:

Printing is available on all WISD issued Desktop and Laptop computers. 

How do I install a printer at the WISD? Please click on the applicable link below for instructions on installing printers in the WISD environment:

Installing printers at the TLC building and Out Centers

Installing printers at High Point East

Installing printers at Red Oak

Installing printers at Progress Park

For printer installation at our Local Based Programs (LBP) located within a school district building, please contact the helpdesk at 734-994-8100 x1286 for instructions.

For instructions on installing printers on a WISD-owned Apple device (Macbook or iMac desktop) please contact the helpdesk at 734-994-8100 x1286 for instructions.

I’ve brought my laptop from home… how do I print?  We’re sorry, but policy prevents us from allowing computers not purchased and setup by the Washtenaw ISD to print on the secure network.

Further Printing Information:

Printing to TLC Copiers and Printers

Copying and Scanning to a Canon Copier

How to set your default printer

Printer Troubleshooting

All WISD owned printers are serviced by our vendor, Applied Imaging. Applied Imaging currently restocks our printer toner automatically and provides regular maintenance for our equipment.

If you experience difficulties with a local printer, such as poor toner quality, streaks on your print job, or potentially malfunctioning equipment, you can contact Applied Imaging directly at 877-509-0770 for service. Please note that each printer has an Applied Imaging sticker with a 5 digit ID number, which you will need when calling for service, as well as letting them know your location.

If you need immediate assistance with a printer or are unable to call Applied Imaging, please contact the WISD IT Helpdesk at 734-994-8100 x1286 for assistance.

Printing Posters and Large Copy Print Jobs

To print large copy jobs or posters, please use an outside vendor, such as Advance Print & Graphics. Advance Print & Graphics has provided the WISD with a web portal to place such orders. Please see your department secretary for instructions on placing a print job order.

If you use Advance Print & Graphics as your vendor, please use the form below to provide your department secretary with the information needed to place your order, along with a PDF version of your print job. 

Advance Print & Graphics Order Form 

Security:

WISD takes network and computer security very seriously.  Please check out the information found on the Security tab on the Main Technology Menu, above.

 

 


Contacting Technology for Support

If you are having a problem, we want to hear from you!

Entering a Customer Service Request

If you are experiencing a technical problem please navigate to the CSR Ticket Login Page and enter your WISD network username and password in the appropriate fields. After you login, create a ticket describing the problem.  The tickets generated by the system send alerts to everyone in Technology, so we will see your ticket and respond.

Calling the Help Desk

If your problem is an emergency, call us at x1286 (734-994-8100 x 1286). The phones are manned M-F; 7:30 a.m. to 5 p.m.

Customers requesting support, who are not employees of WISD, should still call the Help Desk number.  If we can help you, we will.