Before contacting Technology to let us know you don’t have Internet access, please perform this simple test:
Wired: If you have an assigned desktop computer then it will be connected to the WISD network through a cable to your desk phone. Internet access should already be established. If you cannot reach the internet, test for access (see above). If you do not get the Google Search page, report the problem via the Help Line.
Wireless: If you have an assigned laptop computer then you should sign on to the proper WISD Wireless Network. Below is a list of Wireless Networks available at WISD; some networks require WISD credentials to connect. Some are public. To determine which network is for you, first ask your location secretary or administrator.
BYOD: See this page for Bring Your Own Device instructions and limitations.
The purchase of any technology hardware must first be approved by the Technology Director. If you’ve found technology that seems appropriate for your program or classroom, first fill out a Technology Purchase Request Form (completely) and send it to the Technology Director or administrative assistant. They will determine if the technology compatible with our environment and if the price is the best available. They will contact you with a determination and for any other information needed. Then the purchase process will begin. When the technology arrives at the TLC building, a technology staff member will bring it to you and set it up, if necessary. The Technology Purchase Request Form can be obtained from the Technology Secretary, or by downloading it from the Intranet Agency Forms File Section of the WISD Intranet Website (not accessible from outside the agency).
The purchase of any software must first be approved by the Technology Director. If you’ve found a software program that seems appropriate for your program or classroom, first fill out a Technology Purchase Request Form (completely) and send it to the Technology Director or administrative assistant. They will determine if the software is compatible with our computers and network environment, and if the price is the best available. They will contact you with a determination and for any other information needed. Then the purchase process will begin. When the software arrives, either as a ‘box’ or a download, a technology staff member will bring it to you and install it on your device. The Technology Purchase Request Form can be obtained from the Technology Secretary, or by downloading it from the Intranet Agency Forms File Section of the WISD Intranet Website (not accessible from outside the agency).
If you have software that needs to be installed on your WISD computer please put in a CSR to have this done. In the Description area please include the software that needs to be installed and the tag number of the computer the software is to be installed on.
If you need software installed on a WISD iPad please see your program secretary or Teacher Consultant for further information. There is a special CSR form that needs to be filled out and these people both have access to the form and know the process.
How to Change your Windows Password - a change to this password will effect the following.
How to Reset your password for OFFSITE without having to be connected through VPN or at a WISD location.
This tutorial will act as a guide to help walk you through the process. If you have completely forgotten your password, it may require a Technology team member who has access to Active Directory to temporarily reset the AD password. Then you can go through the password reset process via ManageEngine so you can create your own personal password (not known by our department). The password reset syncs in about 15 minutes.
*NOTE - this only works on WISD staff on our domain within the ManageEngine system. This will not work for YCS or Lincoln accounts.
For full-time WISD employees, at their hire the Human Resources department will generate a request for accounts to the various departments that create them. Most electronic resource accounts (Email, Voice Mail, etc.) go to Technology via this HR request. Only HR can request full accounts for employees. If you are a full time employee, and have not been given your account information, please contact the WISD HR Department for a status on the request. You may need to follow-up with your program secretary.
Part-time employees and contractors needing email accounts on the WISD email system will need their Supervisor to submit a signed Non-WISD Account Request Form to HR. The normal accounts creation process will take place and you will receive your account information shortly after, usually via your program’s secretary.
WISD uses Outlook for email and calendaring. All full-time employees receive an Outlook account upon hire. See your department secretary or human resources for your email account username. If they don’t have it on hand, they can check with the HR department for you. See the following for further instructions on the Office 365 page.
Most locations will already have a phone in place. Our phone system requires that phones stay where they are placed, and not moved with either office or program moves. Phone numbers can be easily changed on the backend by technology services. If you find your location has no phone, please contact WISD Technology and you will be provided a phone as soon as possible.
If your information in your phone’s online directory is wrong (wrong name spelling or number) then please contact WISD Technology with the problem, and the corrections. It will be modified.
Most phone numbers have associated Voicemail accounts. If you do not know if your number has a VM attached, or you don’t know the access code to get into your VM, please contact WISD Technology with the problem and they will check and correct if necessary.
Full-time employees of WISD receive a subscription to Office 365. Included in this subscription is OneDrive. Each WISD user assigned to OneDrive receives 1 TB of file storage in the cloud. This is where you should store your files. WISD also has a collaborative SharePoint space for groups. Please see the Office 365 pages for more information on Groups.
Please see “Get File Storage,” above, for more information. Also visit the Office 365 pages.
WISD uses Office 365, Office Online, and Office Pro Plus for document management. Applications included are:
The WISD Website CMS is restricted to select Editors/Moderators/Webmasters of the ISD. Please contact Technology for further information.
Contacting Technology for Support
If you are having a problem, we want to hear from you!
Entering a Customer Service Request
If you are experiencing a technical problem please navigate to the CSR Ticket Login Page and enter your WISD network username and password in the appropriate fields. After you login, create a ticket describing the problem. The tickets generated by the system send alerts to everyone in Technology, so we will see your ticket and respond.
Calling the Help Desk
If your problem is an emergency, call us at x1286 (734-994-8100 x 1286). The phones are manned M-F; 7:30 a.m. to 5 p.m.
Customers requesting support, who are not employees of WISD, should still call the Help Desk number. If we can help you, we will.
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