Staff Device: Request Assistance

Staff Device: Request Assistance

To best support our staff working remotely and at our WISD facilities, we ask that you follow the procedures below.

Non-Emergency Requests:

  • Enter a support ticket
  • Be prepared to come to the TLC building for support, if able
  • Do not email technicians directly, as many are working remotely or in the field and may have limited access to email

Urgent/Emergency Requests:

  • Call our Held Desk Line at 734-994-8100 x 1286
  • Be present for a call and remote support
  • Emergencies include:
    • No internet access
    • Broken equipment
    • Phone system failure
    • Equipment and/or internet security and safety issues
  • Do not email technicians directly, as many are working remotely or in the field and may have limited access to email

IT Security Requests: