FAQ

If you have software that needs to be installed on your WISD computer, please put in a CSR to have this done.

In the Description, please include the software that needs to be installed and the asset tag of the computer the software is to be installed on. If it is new software that has not been previously evaluated by the Security team, that will need to occur first. Once approved, the Desktop team will reach out to install the software.

If you need app(s) installed on a WISD iPad, please submit a CSR to have this done.

In the Description, please include the names of the app(s) and the asset tag of the iPads that it will need to be installed on. If it is an app that has not been previously evaluated by the Security team, that will need to occur first. If the app is paid, you will need to obtain supervisor approval. No supervisor approval is needed for free apps. Once approved, the app will be pushed remotely to your iPad via our Apple Device Manager. The next time the iPad connects to Wi-Fi the app will be installed.

1. From the desktop select file explorer from the taskbar.

2. Locate and select "This PC" on the left-hand side and open the P: drive near the bottom.  (You must be on the WISD network to access this location)

3. Double-click your printer from the available list.  Each printer takes, at most, a minute to install.

Please note some printers might not be available in this drive.
Please call x1286 if you need additional help or have questions.

The WISD ManageEngine Ticketing System link can be found on the WISD website under the staff section, or can be reached at the following link:

https://ithelp.washtenawisd.org/HomePage.do

You will be asked to login to the ticketing system using your username and password.

IMPORTANT! Use only your username, not your full email address in the username field. If you log in using your full email address as the username you will not be given a template to enter a ticket. Your password will be your Active Directory password (the same password you use to log in to Windows or your Outlook email).

After successfully logging in to the ticketing system, you will see a template option. Use this template to enter a helpdesk ticket.

The template will be a little different for each person, depending on where you work at the WISD. If you need additional help filling out a ticket or have any questions, please contact the WISD helpdesk at 734-994-8100 x1286

The following steps will change your Windows password. Your Windows password change will be impact the following services:

• Your desktop/laptop login
• Your Outlook e-mail login.
• Your Office 365 login
• Your ManageEngine (technology ticket) login
• Internal wireless network “WISD-Internal”

STEPS

1. You MUST be on the Internal WISD network.

2. Press the CTRL, ALT DELETE keys on your keyboard at the same time.

3. Your Windows background will change and you will be presented with a few options. Please click on “Change a Password....”

4. You will then be prompted to type in your old password (your current password)

• Type in your new password
• Re-type in your new password for confirmation.
• Your username should automatically populate in the top field, as shown below. If it doesn’t, please type in WISD\your username
  
  

5. When finished, click on the white arrow in the blue circle (indicated in red below).

6. You will then get a notification stating your password has been changed. Once you receive this, click “OK” and your normal desktop should appear again.

7. If you have any questions or concerns, please feel free to contact the IT Helpdesk at extension 1286.